Refund policy
Refund policy
GoWash offers a 30-day money-back guarantee on unused items or items not as described, in addition to your rights under the Australian Consumer Law (ACL).
- Unused / unopened: return within 30 days of delivery for a full refund of the product price.
- Faulty or not as described: contact us within 30 days with photos/video — we'll arrange a replacement or refund.
- Change of mind: unused returns accepted within 30 days; return shipping is the customer's responsibility unless we say otherwise.
Nothing in this policy limits your ACL rights, including for major failures.
Start a return via our contact page with your order number. Seller: GATT, JESSE JOSEPH · ABN 37 678 734 329 · New South Wales, Australia.